Laptop & PC Repair
Whether it's crawling along or refusing to start at all, Jack will take a proper look and tell you honestly what's going on — and whether it's worth fixing. No pointless parts orders, no charging you twice.
What's included
- Full hardware & software diagnostic
- Screen replacement (cracks, dead pixels, backlight issues)
- Keyboard, battery and charging port repair
- OS repair and fresh Windows / macOS reinstallation
- Speed optimisation — makes old machines feel new again
- Windows & macOS both supported
- Your data preserved wherever possible
WiFi & Router Setup
Slow in the bedroom? Dead zone in the kitchen? Drops out at the worst moment? Jack gets to the bottom of it and sorts it properly — not just tells you to restart the router (again).
What's included
- Full WiFi speed and signal audit around your home
- Router setup and channel optimisation
- Mesh network installation for whole-home coverage
- WiFi extender setup and placement advice
- New ISP router installation and configuration
- WiFi security hardening — default passwords changed, guest network set up
- All your devices reconnected and tested
Home Cybersecurity Audit
Most homes have weak spots that hackers love — and most people have no idea they're there. Jack walks you through everything with no jargon and fixes what needs fixing before something goes wrong.
What's included
- WiFi network security check
- Password audit and password manager setup
- Two-factor authentication set up on key accounts
- Compromised account check (Have I Been Pwned)
- Smart device security review
- Browser and privacy settings hardened
- Written summary of findings — no jargon
Smart Home & Doorbell Setup
Smart home kit is brilliant when it works properly. Jack sets it up, makes sure it's connected securely, and shows you how to actually use it — no more flashing lights with no idea what they mean.
What's included
- Smart doorbell installation (Ring, Nest, Eufy and more)
- Smart speaker setup (Amazon Echo, Google Nest)
- Smart plugs, bulbs and switches configured
- Home automation routines and app setup
- Security camera installation and configuration
- All smart devices properly secured
Personal Online Safety Check
Perfect for older relatives, or anyone who's not sure if they're doing things safely online. Jack checks everything over, spots any risks, and gives you straightforward advice — no lectures, no judgement.
What's included
- Phishing and scam awareness walkthrough
- Email and social media account security
- Online banking safety check
- Antivirus review and setup
- Social media privacy settings
- Safe browsing habits explained simply
- What to do if you think you've been scammed
Business Cyber Security Review
Small businesses are a top target for cyber attacks — not because they're interesting, but because they're usually easier to get into. Jack finds the gaps and closes them before someone else does.
What's included
- Full business network security assessment
- Staff phishing awareness briefing
- Email security setup (SPF, DKIM basics explained)
- Device and software inventory review
- Backup and recovery check
- GDPR data handling quick review
- Written report with clear recommended actions
Data Backup & Recovery
Lost photos, deleted documents, a dead hard drive — it's one of the worst feelings in tech. Jack will try everything to recover what's gone, and set you up properly so it can never happen again.
What's included
- Data recovery from failed or corrupted drives
- External hard drive backup setup
- Cloud backup configuration (OneDrive, Google Drive, iCloud)
- Automated backup scheduling
- Recovery test to make sure it actually works
- Clear, jargon-free advice on what to back up and how often
Virus & Malware Removal
Pop-ups everywhere? Computer acting weird? Ransomware demanding money? Don't panic. Jack cleans it up properly, makes sure it doesn't come back, and explains how to avoid it next time.
What's included
- Full malware, virus and spyware scan and removal
- Browser hijacker removal
- Ransomware assessment and damage control
- System restore and integrity check
- Antivirus setup and configuration
- Account password changes after infection
- Prevention tips so it doesn't happen again
Monthly Care Plan
One fixed monthly price. Everything sorted. Jack keeps an eye on your tech so you don't have to.
Everything covered, every month
No contract. Cancel anytime. No nonsense.
- Priority same or next-day response
- Unlimited remote support calls
- One visit per month included
- Monthly security check
- Software updates managed for you
- Backup monitoring
- Phishing and scam alerts
- Family members at same address covered
Prices are placeholders — update before going live.
Things People Ask Jack
The visit fee covers Jack getting there and taking a proper look. Depending on the job, this may be all you pay. For bigger work, you'll always get the cost upfront before anything starts — no surprises on the invoice, ever.
Most jobs take 1–2 hours. Simple things like WiFi setup or virus removal are often done in under an hour. Full cybersecurity audits or complex repairs might take a bit longer — Jack will always give you a rough idea before coming out.
Yes — Jack works on both Windows PCs and Macs. Some Mac hardware repairs are trickier due to how Apple builds their machines, and Jack will be upfront if something needs a specialist. Most software issues, security checks and network problems are the same regardless of what you're on.
Jack is based in Cardiff and covers Cardiff, Penarth, Barry, Pontypridd, Caerphilly and the Vale of Glamorgan. Not sure if you're covered? Just drop a message — if Jack can't get to you, he'll point you in the right direction.
Absolutely. Jack treats your data with total respect and confidentiality — always asks before accessing anything personal, recommends backing up before any repair, and never shares, copies or keeps your data. Your privacy matters.
Jack does his best! Same-day visits depend on availability, but he always tries to be flexible — especially for urgent issues like virus infections or data loss. Give him a call or text and he'll see what can be done.